Privacy policy
This Home Grows Ltd.
WHO WE ARE
This Home Grows Ltd
Company number: 16826509 Registered office: Unit A, 82 James Carter Road, Mildenhall, UK, IP28 7DE Email: info@thishomegrows.com
This Home Grows Ltd is the data controller of your personal data. We operate our website via Shopify, which acts as our data processor.
You can contact us at any time regarding this policy or your personal data:
(a) Email: info@thishomegrows.com
(b) Postal address: Unit A, 82 James Carter Road, Mildenhall, UK, IP28 7DE
1. ABOUT THIS POLICY
This policy explains how we collect, use, store and protect your personal data in accordance with UK GDPR.
It applies to all personal data you provide when using our website or purchasing from us.
We recommend you keep a copy of this policy for your records. This policy does not affect your legal rights.
2. WHY WE COLLECT YOUR DATA
We collect personal data to:
(a) Provide and deliver our products and services
(b) Manage enquiries and customer relationships
(c) Improve our website, products and customer experience
(d) Meet our legal and regulatory obligations
3. THE DATA WE COLLECT
We may collect and process the following personal data:
(a) Identity data – name, title, and company details (if provided)
(b) Contact data – email address, telephone number, billing and delivery address
(c) Financial data – payment details (processed securely via third-party payment providers)
(d) Transaction data – details of purchases, orders and payments
(e) Profile data – account details, purchase history, preferences and feedback
(f) Marketing data – your marketing preferences and communication choices
4. DATA FROM THIRD PARTIES AND WEBSITE USAGE
We may also collect:
(a) Technical data – IP address, browser type, device information and time zone
(b) Usage data – pages visited, time spent on site and interactions
(c) Aggregated data – statistical or anonymised data that does not directly identify you
Where you interact with third-party services, we may receive data in line with your settings on those platforms.
If you do not provide required personal data, we may not be able to fulfil your order or provide services to you.
5. HOW WE USE YOUR DATA (LEGAL BASIS)
We only process your personal data where we have a lawful basis, including:
To fulfil our contract with you:
(a) Processing payments, fees and charges
(b) Delivering your order
(c) Collecting or recovering money owed
To manage our relationship with you:
(a) Communicating order updates and policy changes
(b) Responding to enquiries
(c) Requesting reviews or feedback
To comply with legal obligations:
(a) Maintaining financial and tax records
(b) Meeting regulatory requirements
For our legitimate interests:
(a) Improving our products, services and website
(b) Preventing fraud and ensuring security
We will only use your data for the purpose it was collected unless otherwise permitted or required by law.
6. SHARING YOUR DATA
We only share your personal data with trusted third parties, including:
(a) Shopify (our e-commerce platform provider)
(b) Payment processors (e.g. Shopify Payments, PayPal, Apple Pay)
(c) Delivery providers (e.g. Royal Mail, Evri, DPD, DHL, UPS)
(d) Email marketing providers (e.g. Klaviyo)
(e) IT, hosting and analytics providers
All third parties are required to process your data securely and in accordance with UK GDPR.
7. COOKIES
Cookies are small text files stored on your device when you visit our website. They help improve functionality and user experience.
We use cookies to:
(a) Remember your preferences
(b) Analyse website traffic and performance
(c) Enable essential website functions (such as your shopping cart)
You can manage or disable cookies via your browser settings or our cookie banner. Some features may not function correctly if cookies are disabled.
8. YOUR RIGHTS
Under UK GDPR, you have the right to:
(a) Access your personal data
(b) Correct inaccurate data
(c) Request deletion of your data
(d) Object to processing
(e) Restrict processing
(f) Request data portability
(g) Withdraw consent at any time
To exercise your rights, contact us at: info@thishomegrows.com
9. DATA RETENTION
We only retain your personal data for as long as necessary:
(a) Order and transaction data – typically up to 6 years for legal and tax purposes
(b) Marketing data – until you unsubscribe or withdraw consent
We may retain data longer where required for legal claims or compliance.
We may also anonymise data for analytical purposes.
10. INTERNATIONAL TRANSFERS
Your personal data may be processed outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, including:
(a) Transfers to countries with adequacy regulations
(b) Use of UK-approved contractual protections
11. MARKETING
You will only receive marketing communications if you have opted in.
You can opt out at any time:
(a) Clicking the unsubscribe link in emails
(b) Contacting us directly
We do not sell your personal data.
12. DATA SECURITY
We take appropriate technical and organisational measures to protect your data, including:
(a) SSL encryption
(b) Secure hosting via Shopify
(c) Access controls and restricted permissions
13. CHANGES TO THIS POLICY
We may update this policy from time to time. The latest version will always be available on our website with the effective date.
14. CONTACT US
If you have any questions about this policy or your personal data, please contact:
Email: info@thishomegrows.com
Address: Unit A, 82 James Carter Road, Mildenhall, UK, IP28 7DE
Last updated: May 9, 2026